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Merkur Slots UK Limited fined by UKGC

13 February 2025
(PRESS RELEASE) -- A gambling business will pay a £95,450 fine for social responsibility failings at one of its adult gaming centers.

Merkur Slots UK Limited will pay the money after a U.K. Gambling Commission investigation into their treatment of a customer who lost £1,981 between 1 and 3 November 2023 at its premises in Stockport.

Investigations revealed the operator failed to interact with the customer when they gambled from 1.50pm to 6.43pm on 1 November, and between 1.28pm on 2 November and 00.57am on 3 November.

This breached the Commission’s Licence Conditions and Codes of Practice (LCCP) which states that premises-based businesses must interact with customers in a way which minimizes the risk of customers experiencing harms associated with gambling.

The LCCP also sets out that this must include identifying customers who may be at risk of or experiencing harms associated with gambling and interacting with customers who may be at risk of or experiencing harms associated with gambling.

Andrew Rhodes, Commission CEO, said: “This was a clearcut case of an operator failing to follow rules aimed at keeping consumers safe from harm.

“In recent years there have been a number of cases of online gambling businesses failing to meet their social responsibility obligations - but this investigation shows that land-based operators also need to make sure they are minimizing the risk to customers experiencing harms associated with gambling.

“All operators should make sure that not only do they have policies and procedures aimed at preventing harm in place, but also that staff are effectively trained to follow and implement them.”

Merkur Slots UK Limited fined by UKGC is republished from iGamingNews.com.


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